CardEasy provides a secure, PCI DSS compliant payment solution for contact centers for both voice and digital channels

Whether your customers choose to pay over the telephone or via a digital channel such as Email or Webchat, CardEasy provides a simple, secure, and cost-effective payment solution that will protect your customers and de-scope your contact center environment from PCI DSS.

THE FUTURE OF SECURE PAYMENTS

CardEasy enables you to fully de-scope your contact center environment from PCI DSS

Offering seamless integration with your existing telephony and IT infrastructure, CardEasy significantly reduces the risks and costs associated with managing card payment transactions in your contact centers, whilst improving your customer’s experience and trust.

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  • Securing contact center payments globally
    CardEasy is hosted globally in Amazon Web Services (AWS) and Microsoft Azure
    with regional instances based on customer requirements supporting payments by
    phone, email, SMS, webchat, social media and video calls
  • Flexibility provided as standard
    CardEasy works seamlessly with any telephony carrier, contact center platform, CRM system and payment or tokenization gateway
  • Proven, award-winning payment solutions
    with unrivalled support every step of the way
    Having secured multiple awards for contact center payment security,
    we pride ourselves on the level of support that we provide to our customers and partners throughout
    every stage of our engagement

FLEXIBLE DEPLOYMENT OPTIONS

Seamless integration with your existing telephony and IT infrastructure reduces risk and costs

As well as being simple and user-friendly, CardEasy is affordable, available worldwide and is suitable for any merchant operating a contact center. We work closely with our clients to ensure the safeguarding of their customers’ data, meet mandatory compliance requirements and help them exceed their customers’ expectations in terms of data security.

Some of the companies we work with
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  • Sofology
    The level of engagement we’ve had from the CardEasy team has been great. The selling points of CardEasy are obviously that it has an attractive price point and its ease of use, but the biggest selling point, certainly from my perspective as the IT service delivery manager, is the level of service that we get from the CardEasy team. For me, that’s worth its weight in gold.
  • Hiscox
    Overall we’re very happy with CardEasy. We need systems that support our high quality customer service ethos and meet our commercial requirements and in our case, CardEasy matches those needs and does exactly what it promised.
  • Allied Irish Bank
    The CardEasy solution easily de-scopes us from PCI DSS compliance and mitigates the risk of any internal fraud. The platform is scalable and easy to use…along with the confidence we have in Syntec who have been instrumental in a smooth implementation, guiding us and offering insight.
  • Micron
    We have been impressed by the flexibility, ease of integration and support of the CardEasy system, as well as its PCI DSS security to protect in-house operations and our outsourced service providers in the USA and EMEA.
  • Charles Tyrwhitt
    We wanted to further enhance data security in our call centre and decided to use Syntec’s secure phone keypad payment (DTMF), as it’s important to our customers that our payment solution is safe and easy to use. CardEasy works just as effectively for callers in the USA, Germany and Australia as in the UK.
  • Staples
    CardEasy ‘keypad payment by phone’ was the perfect fit to resolve the PCI compliance and data security needs in Staples’ major call centres in Europe. This was because of its ease of use mid-call, the breadth of PCI DSS issues it resolves in one go, the flexibility of integration with all our differing systems and the ability for them to meet our tokenisation requirements.
  • Locus
    We chose Syntec because they had the solution that we needed to de-scope our live contact centre agent and IVR environment. Syntec was the only vendor that provided the flexibility to integrate with our home-grown systems because their system can be cloud-based, with no requirement to change any of our existing IT.
  • Hurtigruten
    The professionalism with which Syntec approached everything was second to none and they assisted us and bent over backwards to ensure we were PCI compliant. They are always quick in their approach and have assisted us in areas where they did not even have to, which is a testament to their professionalism. CardEasy itself is simple and easy to use and takes away the risk for our customers knowing their card details are secure.
  • Miele
    Miele selected Syntec’s pioneering, hosted CardEasy system to enrich customer service whilst de-scoping us from large sections of PCI DSS regulations, which otherwise require significant cost and effort to satisfy.
  • Avon
    One of the good things about CardEasy is that it is payment processor or acquirer agnostic so you have one solution that fits all of your customers. Generally, the amount of effort that Syntec has had to put it in from an integration perspective has been very little, which has been really good. Confidence levels are high. Everything is good.
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LATEST NEWS
September 21, 2021
Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the …

Voice of the Contact Center Consumer 2021 Read More »