Danny Cresswell
This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on …
Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are …
Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do …
Expert insight: Graeme Simpson, UK Application Support Analyst at Hiscox UK Read More »
The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The process of developing PCI DSS v4.0 has involved feedback from more than 200 organizations with the aim of ensuring that the PCI DSS standards …
Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers …
Expert insight interview: Craig Schoeberle, Parts Town Read More »
We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this research reviews the current state of play regarding consumers’ attitudes to card payments by phone and assesses how these have changed over the last few years, particularly considering the ongoing effect of the global COVID-19 pandemic …
Consumers’ changing attitudes to telephone payments in a post-pandemic world Read More »
