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Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organizational …
As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016. UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5 …
UK regulation of outbound telephone marketing scores another own goal Read More »
Customers generally hate waiting on hold, and the longer that they have to hold the more chance there is that they’ll abandon the call. High call abandon rates are never good but they’re particularly problematic if your business is running any kind of inbound marketing campaign when every call abandoned can mean lost business. Even …
Five ways to reduce queuing time in your contact center Read More »
After three years of discussion, a new EU Data Protection Framework has been agreed. The new General Data Protection Regulation (GDPR) replaces the current Data Protection Directive. Whilst it won’t come into force for a couple of years, it’s important that your organization starts preparing now, as it will have a very substantial impact on all entities that …
How can my contact center become PCI DSS compliant? A check list of considerations Read More »
Tips and ideas for 2016 based on new features and developments of Syntec’s integrated contact center systems Cloud contact center management innovation Effectively track call outcomes – Using Syntec’s AgentCall contact center management system, your agents can mark the outcome of each telephone call they handle using the call history tab, either during or after …
12 New Year’s resolutions for your contact center Read More »
Companies need to consider making the move from a multichannel to an omnichannel approach It’s becoming more commonplace now for organizations to engage with customers through multiple channels. You have your call center and for most customers, talking to a live agent is still the best way to get the result they want (and many …
10 key developments for contact center managers in 2016 Read More »
