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The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that …
“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These …
John Greenwood’s top 5 takeaways from the new PCI guidelines Read More »
It seems that major customer data breaches are hitting the headlines with increased frequency. British Airways, Ticketmaster, Sears, Adidas, Macys, Kmart, Delta Airlines, Best Buy and MyFitnessPal are just some of the big name brands that have been hit in 2018 so far, and of course Marriott announced last week a hack affecting up to …
The global Payment Card Industry Security Standards Council (PCI SSC), of which Syntec is a participating member organization, has just published its most important guidance on payment card data security in call centers and contact centers since 2011. Entitled ‘Protecting Telephone-Based Payment Card Data’, this brings up to date their guidance on how merchants should …
The PCI SSC issues new guidelines for telephone-based payment card data protection Read More »
Juergen Tolksdorf is Senior Director, Innovation Management, Genesys Could you start off by telling me a little bit about your background, what your role is your involvement currently in the payment security field? I’m responsible for managing the ISV and Technology Alliance Partners with Genesys worldwide. Basically, I’m managing the vendor relations and most of …
Expert insight: Juergen Tolksdorf, Senior Director, Innovation Management, Genesys Read More »
Carlos Moreno Tobon was a payment card and fraud analyst at Locus Telecommunications until recently. Would you mind starting off by telling us a little bit about your background? We’re a prepaid telecommunications provider based in the United States, operating under the prepaid model which is very popular in Europe and South America, but really not very popular in the …
