Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service?

B

Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service?

No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.