What is CardEasy Digital?

  • CardEasy Digital facilitates payment via alternative contact centre communication channels including e-mail, SMS, webchat, social media and chatbots.The agent generates a single- use secure link or QR code to send to the customer to open up a secure web page on which they can enter their card numbers to submit for payment authorisation via CardEasy. The agent can remain connected and track the customer’s progress in real time through to payment completion. Alternatively, ‘fire and forget’ messages can be sent to customers (e.g. via e-mail or SMS) to ask for payment.