Blog > Telecoms
Syntec background Syntec was founded as a hospital bedside telephony company in 1998. Whilst this business was subsequently sold off, we’d grown into a UK network operator, switching vast quantities of call traffic internationally on behalf of a growing customer base of call centers belonging to major merchants. We’d also diversified into providing proprietary, managed …
When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable …
According to Ofcom, mobile phone take-up per household overtook fixed telephone lines as long ago as 2006, and now VoIP telephony (internet-based) is similarly supplanting traditional ISDN fixed lines in the business world. Beneficial for businesses large and small, a private branch exchange (PBX) system, delivered as a hosted, cloud-based service, builds on this IP-based …
Ten benefits of a hosted PBX (private branch exchange) telephone system Read More »
As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016. UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5 …
UK regulation of outbound telephone marketing scores another own goal Read More »
Many organizations use some form of call recording. If yours is one of them then it’s important to be sure that you’re complying with the law on call recording. Prompted by a recent enquiry from one of our customers, here is a quick health-check review of the most common legal issues relating to call recording. …
Call recording in your contact center – advice, hints and tips for wise practice Read More »
Call center-based businesses often find themselves investing huge sums of money in technology, especially when it comes to efficient call management, distribution and routing. Either that or they try to cope without the functionality that they require due to the costs involved in deployment. This should no longer be the case due to the rapid …
Ten of the best ways to efficiently manage inbound calls in your call center Read More »
