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It’s common practice nowadays for organizations to record telephone calls between staff and customers. This might be for quality control, for staff monitoring and training, or as part of customer service and complaints review. Indeed, in many industries (particularly financial services) the recording of calls is a regulatory requirement. In this article I want to …
How to make your call recordings PCI DSS compliant Read More »
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true …
The retail sector is a hotspot for cybercrime. Recent retail data breaches include Neiman Marcus (the personal data of 4.6 million customer was exposed, including payment card details) Wegmans, Guess, Panasonic, J Crew, Macy’s and Uniqlo, to name but a few. The amount of sensitive data that retailers hold, combined with the drive for companies …
Why CardEasy is the best secure payment option for retailers Read More »
This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure and PCI compliant way to take payments over the telephone. What are DTMF tones? DTMF stands for dual tone multifrequency. Each key on …
Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are …
Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do …
Expert insight: Graeme Simpson, UK Application Support Analyst at Hiscox UK Read More »
