Welcome to the CardEasy blog

Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant)

If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In this blog we take a deep dive into what PCI DSS is and if it is something that affects your business. What is …

Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant) Read More »

‘Syntec Team’ blog series – Andre Boelhouwer

Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In March, we sat down with our Senior Voice Developer Andre …

‘Syntec Team’ blog series – Andre Boelhouwer Read More »

Processing secure ACH payments with CardEasy

Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments – think monthly insurance premium payments, utility bills, and other similar payments. ACH payments …

Processing secure ACH payments with CardEasy Read More »

‘Syntec Team’ blog series – Peter O’Mara

Welcome to the second of our ‘Syntec Team’ blog series. Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team of experts. In …

‘Syntec Team’ blog series – Peter O’Mara Read More »

Agent assisted versus self-service IVR payments – what’s the difference?

Our flagship CardEasy solution enables customers to pay securely using the touch-tone keypad of their phone, either whilst on a call with an agent (so-called ‘agent assist’ mode) or using a self-service IVR. The technology underpinning both options is DTMF masking. In this blog we’re going to explore these two options in more detail and …

Agent assisted versus self-service IVR payments – what’s the difference? Read More »

‘Syntec Team’ blog series – Grainne O’Dowd

Welcome to the first in our new ‘Syntec Team’ blog series.  Our team is at the core of everything that we do and plays a vital role in ensuring that each and every customer receives the highest level of service and support.   Each month we will bring you an interview with one of our team …

‘Syntec Team’ blog series – Grainne O’Dowd Read More »