CardEasy for travel and hospitality companies

CardEasy enables travel, tourism and hospitality companies to de-scope their contact center environment and call recordings from PCI DSS, including both voice and digital channels. Seamless integration with existing telephony and IT infrastructure reduces the risks and costs associated with managing compliant card payment transactions in contact centers, whilst improving customer experience and trust.

De-scope your contact center from PCI DSS

Secure card payments via telephone or digital channels

Using CardEasy removes the risk of payment card fraud within your contact center by preventing your agents from hearing or seeing payment card data, automatically blocking it from your screen and call recording (without the need for a pause/resume function) and preventing it from entering your contact center systems and networks. CardEasy offers travel companies three modes – agent assisted payments whilst on a live call with a customer, automated IVR payments where no agent support is needed, and payment via any digital channel of choice (SMS, webchat, email, social media).

Why CardEasy is the best option for travel companies

CardEasy eliminates the risk of customers’ card details being breached by ensuring that they never enter the travel company’s contact center environment in the first place. Contact center agents are prevented from hearing or seeing payment card data and it is automatically blocked from screen and call recordings, without the need for a pause / resume function.

CardEasy also facilitates omnichannel payment, enabling travel companies to take secure payments through any channel, be it telephone (via live agent or self-service IVR), email, SMS, social media, web chat or any other digital channel.

How CardEasy works

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CardEasy travel white paper

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What other travel companies say about CardEasy

“The main benefit for us is that our customers know that their card details are safe. We don’t store their card details in any way. It’s all about giving our customers that peace of mind. As a contact center agent, if you call and make a booking with me, I don’t have access to your card details. You don’t have to worry about your card details being fraudulently used by somebody because they are never exposed. The benefit for us is the customer’s peace of mind.” Read the full case study.
Marc Bainbridge – Head of Operations, Hurtigruten
The cardeasy suite

More than just one solution

All the CardEasy secure payment solutions work seamlessly together, as well as integrating with your existing systems, ensuring that your customers receive a consistent and user-friendly payment experience whatever channel they decide to use.nnWhether you choose to use CardEasy for agent assisted, IVR or digital payments (or all three), your customers’ payment card data is never seen or heard by your agents, or stored in your environment or call recordings, meaning your environment is fully de-scoped from the PCI DSS controls.