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Overview

Great news for contact centres: CardEasy’s new Call Recording solution will reveal your customers’ sentiment at speed and scale using artificial intelligence (AI). You can record calls securely, transcribe on-demand and get valuable insights automatically. Calls are awarded a ‘sentiment score’, with word clouds and conversation heatmaps guiding managers to check critical moments and discover how to improve the customer experience.

Download the Secure Call Recording brochure to find out more.