Welcome to the CardEasy blog

DTMF ‘card payment by phone’ technology: customer experience and average handling time

Contact center management
Written by Simon Beeching March 2, 2017

We are often asked whether consumers using DTMF ‘keypad payment by phone’ systems like it; whether there are any barriers to take-up; and whether it increases or reduces average (call) handling times (AHT) in contact centers. Taking these in turn: Customer preference and experience Consumers generally hate reading their card numbers out over the phone to […]

DTMF ‘card payment by phone’ technology: customer experience and average handling time Read More »

We are often asked whether consumers using DTMF ‘keypad payment by phone’ systems like it; whether there are any barriers to take-up; and whether it increases or reduces average (call) handling times (AHT) in contact centers. Taking these in turn: Customer preference and experience Consumers generally hate reading their card numbers out over the phone to

The evolution of Syntec

Telecoms
Written by James Campbell December 13, 2016

When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable

The evolution of Syntec Read More »

When my wife was in hospital in the late 1990s, I saw that the numbers given for the bedside phones were attached to that handset, so if you moved bed you had to have a new number given to you, which was inconvenient for everyone involved. I realised there was an opportunity to create portable

Ten benefits of a hosted PBX (private branch exchange) telephone system

Telecoms
Written by James Campbell November 1, 2016

According to Ofcom, mobile phone take-up per household overtook fixed telephone lines as long ago as 2006, and now VoIP telephony (internet-based) is similarly supplanting traditional ISDN fixed lines in the business world. Beneficial for businesses large and small, a private branch exchange (PBX) system, delivered as a hosted, cloud-based service, builds on this IP-based

Ten benefits of a hosted PBX (private branch exchange) telephone system Read More »

According to Ofcom, mobile phone take-up per household overtook fixed telephone lines as long ago as 2006, and now VoIP telephony (internet-based) is similarly supplanting traditional ISDN fixed lines in the business world. Beneficial for businesses large and small, a private branch exchange (PBX) system, delivered as a hosted, cloud-based service, builds on this IP-based

Keys to a successful PCI DSS project

PCI DSS
Written by Colin Westlake July 18, 2016

Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organizational

Keys to a successful PCI DSS project Read More »

Considerations for vendor selection The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organizational

UK regulation of outbound telephone marketing scores another own goal

Telecoms
Written by Jonathan Graham May 10, 2016

As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016.  UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5

UK regulation of outbound telephone marketing scores another own goal Read More »

As you may have seen in the news, the law regarding outbound direct marketing calls has changed. Currently one in five outbound direct marketing calls is from an anonymous or withheld number, something that became illegal from 16 May 2016.  UK registered companies that flout the revised regulations could be subject to penalties of up to £2.5

Five ways to reduce queuing time in your contact center

Contact center management
Written by Danny Cresswell April 19, 2016

Customers generally hate waiting on hold, and the longer that they have to hold the more chance there is that they’ll abandon the call. High call abandon rates are never good but they’re particularly problematic if your business is running any kind of inbound marketing campaign when every call abandoned can mean lost business. Even

Five ways to reduce queuing time in your contact center Read More »

Customers generally hate waiting on hold, and the longer that they have to hold the more chance there is that they’ll abandon the call. High call abandon rates are never good but they’re particularly problematic if your business is running any kind of inbound marketing campaign when every call abandoned can mean lost business. Even