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Substantial GDPR fines mean the stakes are high for any company that holds personal data

GDPR
Written by Aiden Dunning August 1, 2019

There has been a lot of publicity around the first substantial fines issued by the Information Commissioner’s Office under GDPR. The international hotel group Marriott has been fined nearly £100 million as a result of hackers stealing the records of 339 million guests, and British Airways recently received a £183 million fine after a hack …

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DTMF masking doesn’t just enable secure keypad payment by phone, it also offers a much better customer experience

Contact center management
Written by Simon Beeching June 20, 2019

The decision to switch to DTMF masking in order to take secure keypad payments by phone is often presented as something that’s for the benefit of the organization taking the payments. What’s often overlooked is the fact that switching to DTMF masking also offers significant benefits to end- customers. Indeed, our own research shows that …

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John Greenwood’s top 5 takeaways from the new PCI guidelines

PCI DSS
Written by Simon Beeching March 15, 2019

“A real game changer” In November 2018, the global PCI Security Standards Council published its long-awaited new Information Supplement entitled Protecting Telephone-based Payment Card Data. John Greenwood, Executive Director of Compliance3 and a contributor to Syntec’s recent white paper on PCI DSS in contact centers sums up his views on the new guidelines as follows: “These …

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Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone payment security

GDPR, PCI DSS
Written by Simon Beeching December 3, 2018

It seems that major customer data breaches are hitting the headlines with increased frequency. British Airways, Ticketmaster, Sears, Adidas, Macys, Kmart, Delta Airlines, Best Buy and MyFitnessPal are just some of the big name brands that have been hit in 2018 so far, and of course Marriott announced last week a hack affecting up to …

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The PCI SSC issues new guidelines for telephone-based payment card data protection

PCI DSS
Written by Danny Cresswell November 28, 2018

The global Payment Card Industry Security Standards Council (PCI SSC), of which Syntec is a participating member organization, has just published its most important guidance on payment card data security in call centers and contact centers since 2011. Entitled ‘Protecting Telephone-Based Payment Card Data’, this brings up to date their guidance on how merchants should …

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Expert insight: Juergen Tolksdorf, Senior Director, Innovation Management, Genesys

Expert insights
Written by Simon Beeching October 29, 2018

Juergen Tolksdorf is Senior Director, Innovation Management, Genesys Could you start off by telling me a little bit about your background, what your role is your involvement currently in the payment security field? I’m responsible for managing the ISV and Technology Alliance Partners with Genesys worldwide. Basically, I’m managing the vendor relations and most of …

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