Danny Cresswell
Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our …
In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps …
All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions …
How CardEasy can help you move your contact center operations to the cloud Read More »
What is omnichannel retailing? Omnichannel retailing provides customers with a fully integrated shopping experience, enabling them to switch seamlessly between different engagement channels, including web, in store and telephone. The aim is to provide your customers with the most convenient shopping experience possible, letting them select their preferred transaction channel and facilitating easy cross-channel switching. …
How CardEasy helps you offer a true omnichannel payment experience to your customers Read More »
We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy …
Agent assisted versus self-service IVR payments – what’s the difference? Read More »
Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded. Compliance with data protection and privacy regulations Recording customer calls involves …
