Georgia Woods
The start of the new year is a good opportunity to review your cyber security protocols and dispel some of the common myths that still exist around cyber security. Buying into these myths only makes it easier for scammers to gain access to your customers’ personal and financial information. Knowing that these are not true …
Recently the CCMA released its new research report – Voice of the Contact Center Consumer 2021. There has been a huge amount of discussion about the impact of the Covid19 pandemic on contact center operations and the knock-on effect this has had on customer service/experience, not just in our industry but across the board, and the …
Our team is at the core of everything that we do and plays a vital role in ensuring that every customer receives the highest level of service and support. Each month we will bring you an interview with one of our team of experts. In August, we had a chat with our Customer Services Manager, …
Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support. Each month we will bring you an interview with one of our team of experts. This month, we sat down with one of …
Our team is at the core of everything that we do and plays a vital role in ensuring that every one of our customers receives the highest level of service and support. Each month we will bring you an interview with one of our team of experts. In May, we sat down with our SIP …
Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue to shape the way we all live, work, shop, and communicate. Having the …
Digital Transformation – The Future of Contact Centers Read More »
