Blog > Contact center management

Contact center management

CardEasy offers a full suite of solutions for all your secure payment and call recording needs

Contact center management, PCI DSS, Security
Written by Danny Cresswell June 19, 2024

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they […]

CardEasy offers a full suite of solutions for all your secure payment and call recording needs Read More »

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

What’s the difference between CardEasy Agent Assist and IVR payment options offered by your CCaaS provider?

Contact center management
Written by Danny Cresswell May 10, 2024

We work with many clients who are moving their contact center platform  to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS. Often this secure IVR payment

What’s the difference between CardEasy Agent Assist and IVR payment options offered by your CCaaS provider? Read More »

We work with many clients who are moving their contact center platform  to the cloud solutions offered by their CCaaS providers, many of which offer a secure IVR payment solution, either as part of self-service or agent-assisted interactions. This solution is designed to de-scope contact center environments from PCI DSS. Often this secure IVR payment

How Flowroute helps ensure operational continuity in your contact center

Contact center management
Written by Danny Cresswell February 13, 2024

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to

How Flowroute helps ensure operational continuity in your contact center Read More »

The importance of resilience planning for your contact center Disruptions in business are inevitable. From natural disasters to technological glitches, many things can disrupt the normal running of your business, potentially causing significant downtime and financial losses. This is where business resilience planning comes into play. An effective business resilience plan enables your organization to

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

Contact center management, PCI DSS
Written by Danny Cresswell January 3, 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider Read More »

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless

Contact center management, Telecoms
Written by Danny Cresswell November 27, 2023

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our

Overcoming challenges with IT integrations: How CardEasy makes the integration process seamless Read More »

Any business that has a contact center knows that IT integrations have become an integral part of ensuring that your organization remains competitive and efficient. However, integrating new technology into your existing contact center environment can be a complex and daunting task, often fraught with challenges. The CardEasy team has years of experience integrating our

How CardEasy can help you move your contact center operations to the cloud

Contact center management, Telecoms
Written by Danny Cresswell July 27, 2023

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions

How CardEasy can help you move your contact center operations to the cloud Read More »

All CCaaS (Contact Center as a Service) providers are focused now on moving their existing clients from on premise to cloud-based platforms. Providers such as Genesys no longer offer an on premise option for new customers – all new customers are set up in the cloud. Over time, the support offered for on premise solutions