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Expert insights

Expert insight: US healthcare company

Our interviewee is employed at a healthcare company working directly with insurance companies to provide services for their members. He is the manager of the Unified Communications team. The team is responsible for managing the phone system and the call center, amongst other things. Q: How many call centers do you have and what are …

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Expert insight: Graeme Simpson, UK Application Support Analyst at Hiscox UK

Graeme Simpson is the UK Application Support Analyst at Hiscox. Graeme is responsible for maintaining the applications which are assigned to the UK. Currently there are around 100 UK applications to be maintained. Hiscox offers tailored insurance solutions to help clients across all areas of life, from business to home. Q: How many call centers do …

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Expert insight interview: Craig Schoeberle, Parts Town

Craig Schoeberle is Senior Director of IT and Infrastructure Management at Parts Town. Danny: Can you start off just by giving me a bit of background about Parts Town? Craig: Parts Town is one of the largest suppliers of commercial food service parts in the world. We supply only OEM replacement parts from the manufacturers …

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Expert insight interview: Marc Bainbridge, Hurtigruten

Marc Bainbridge is Head of Integrated Services at Hurtigruten – the luxury cruise company, responsible for all telephony platforms and backoffice functions including the implementation of CardEasy to enable all Hurtigruten’s customers to pay securely and in a PCI compliant manner.

Expert insight interview: Juergen Tolksdorf, Genesys

Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of …

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Expert insights – Alex Pezold, Founder and CEO of TokenEx

Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’.  Danny: Can you start off by explaining what TokenEx …

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