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Security

How using tokenization can improve the customer experience offered by your contact center

A customer’s experience (CX) when dealing with your contact center can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor.

10 Common Cyber Security Myths

October is Cyber Security Awareness month and here at Syntec we thought this would be a good opportunity to dispel some of the common myths that currently exist around cyber security. Believing in these myths only makes it easier for scammers to gain access to our personal and financial information. Knowing that these are not …

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Enabling secure payment via social media channels

Over the last decade, social media has become one of the most important channels through which customers interact with brands. Social networks are a vital and integral part of the way in which brands and organizations communicate with customers and, in many cases, sell to them. Ecommerce is also no longer something that only happens …

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