Welcome to the CardEasy blog
Let me start with an important distinction here first. If you want to take payment over the phone via an automated IVR system without call center agents involved, then it’s correct to talk about this as ‘an IVR payment system’. But if it’s compliant card payments between customers and call center agents that you are …
How to make IVR payments (and your call center) PCI DSS compliant Read More »
Loss of confidence in online transactions and data held on individuals is amongst the greatest potential risks facing any on line retailer, financial institution or public facing body. Headlines abound on data losses from banks, social websites and health providers. Each breach represents a significant blow to the reputation of the business suffering it and …
Confidence tricks – how PCI DSS compliance helps you win your customers’ trust Read More »
Organizations taking payment over the phone, both private and public sector, are now rapidly embracing the regulatory requirement to ensure that card payments over the phone are secure. In the early days of tackling compliance, ‘clean rooming’ agents was a method used to ensure card numbers couldn’t be inadvertently stored or misused, by ensuring that …
Outsourcers and homeworkers need to be PCI DSS compliant too Read More »
You’re probably aware that the regulator Ofcom imposed a change to the revenue regime on all UK numbers beginning 08, 09 and 118, which took effect on the 1st of July 2015. This suggests another review of inbound telephony numbering may be worthwhile, after CCICACR (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations) which …
Telephone number changes – 0845 ain’t dead yet! Read More »
Call centers, when it comes to PCI DSS compliance give the problem to someone else I have been a PCI DSS QSA for seven years now, and involved in the information security industry for 15. In that time I have assessed and advised all manner of customers, large and small, across various sectors and in various aspects …
If you don’t need the card data, don’t touch it! Read More »
Average call handling time is one of the most common metrics that call center managers use to measure the performance of their teams. It’s an easy metric to measure and provides a clear indication of how efficiently the call center is operating. Reducing average call handling time can lead to significant gains in productivity but …
10 simple ways to reduce average call handling time in your contact center Read More »
