Agent Assist

Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service?


Written by ceadmin August 2, 2021

No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.

Do CardEasy Agent Assist or IVR Payment require us to re-route our calls to the CardEasy service? Read More »

No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.

Is CardEasy Agent Assist IVR-based?


Written by ceadmin August 2, 2021

No, Agent Assist works in live conversation with your agent, meaning the agent is in control of the call throughout, including whilst the customer enters their payment card details.  We offer a separate self-service solution that is IVR-driven (CardEasy IVR Payment), which is ideal for balance payments, donations, subscription services and other simple recurring transactions

Is CardEasy Agent Assist IVR-based? Read More »

No, Agent Assist works in live conversation with your agent, meaning the agent is in control of the call throughout, including whilst the customer enters their payment card details.  We offer a separate self-service solution that is IVR-driven (CardEasy IVR Payment), which is ideal for balance payments, donations, subscription services and other simple recurring transactions

Will CardEasy Agent Assist and CardEasy IVR Payment work with our existing call recording system?


Written by ceadmin August 2, 2021

Yes, both CardEasy Agent Assist and CardEasy IVR Payment work with all call recording systems.

Will CardEasy Agent Assist and CardEasy IVR Payment work with our existing call recording system? Read More »

Yes, both CardEasy Agent Assist and CardEasy IVR Payment work with all call recording systems.