No, when using Agent Assist or IVR Payment, your calls do not need to be re-routed and your agents do not need to hand the call off to an IVR / automated system. CardEasy works mid-call with your existing telephony.
No, Agent Assist works in live conversation with your agent, meaning the agent is in control of the call throughout, including whilst the customer enters their payment card details. We offer a separate self-service solution that is IVR-driven (CardEasy IVR Payment), which is ideal for balance payments, donations, subscription services and other simple recurring transactions …
Yes, both CardEasy Agent Assist and CardEasy IVR Payment work with all call recording systems.