General CardEasy questions

Who is Syntec and what is CardEasy?

Syntec is an independent and privately-owned company that was founded in 1998 as an NHS bedside telephony company. Over the last two decades, we have developed into an award-winning worldwide payment security provider. We launched CardEasy, our secure telephone payment solution, in 2011 and since then we have continued to develop the CardEasy range to keep …

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What is CardEasy?

CardEasy is a suite of secure card payment solutions, all of which are reliable, secure, and PCI-DSS level 1 certified. Whether you’re taking payments by telephone, email, SMS, webchat, social media or any other digital method, CardEasy secures these transactions and de-scopes your contact center environment from PCI DSS. 

Is CardEasy available worldwide?

Yes. Syntec’s headquarters are in London, but we are a truly worldwide company. We have staff based all over the UK and the USA, as well as clients all around the world.

In which sectors is CardEasy used?

CardEasy is used by organizations with contact centers in many industries. These include travel, utilities, banking, eCommerce and retailer, healthcare, financial services, manufacturers and charities, and many more.

What sectors are suitable for a CardEasy integration?

Our clients range across a broad spectrum of industries including the public and private sector, businesses and charities. If you operate a contact center with more than 50 agents taking payments then CardEasy is suitable for you.

What is the difference between a pause/resume solution and a DTMF-based PCI solution?

DTMF masking allows your contact center to take card payments securely, using dual-tone multi-frequency (DTMF) capture technology, with the customer using their telephone keypad to provide their payment card data while the agent and customer remain in conversation. When using a pause/resume solution, your customer provides their card details verbally to your agent, and although …

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