General CardEasy questions

The CardEasy system performs a dynamic lookup of the bank identification number (BIN) after the first 6 digits of the PAN have been entered and informs the agent of card issuer and scheme. This is a fraud prevention measure and also allows automatic surcharging based on card type dependent on the method of integration. When …

Do you perform a Mod 10 / Luhn validation prior to tokenization? Read More »

Yes. CardEasy automatically performs a dynamic lookup of the bank identification number (BIN) after the first 6 digits of the PAN have been entered and informs the agent of the card issuer and scheme. This is a fraud prevention measure. 

CardEasy Agent Assist uses DTMF (Dual-tone multi-frequency) masking to allow your customers to make secure PCI DSS compliant payments via their telephone keypads whilst on a call with your agents. If your customers are unable to or don’t want to use their phone keypad, this can also be done by ASR (Automatic Speech Recognition). When using …

My customer cannot/does not want to use their phone keypad, can they still make payment using CardEasy? Read More »