Search transcripts for delivery-related keywords and find out how many times problems were mentioned by customers.
Search transcripts for delivery-related keywords and find out how many times problems were mentioned by customers.
Yes. Trending keywords and phrases can be searched for across all recordings and transcripts.
Yes. Trending keywords and phrases can be searched for across all recordings and transcripts.
Yes, you set the system to automatically tag any calls including key words and phrases said by agents or customers, quantify them and report by time or by agent.
Yes, you set the system to automatically tag any calls including key words and phrases said by agents or customers, quantify them and report by time or by agent.
Simply transcribe a large volume of calls and glance at the heatmaps to pinpoint any issues.
Simply transcribe a large volume of calls and glance at the heatmaps to pinpoint any issues.
Yes. First, create a list of words. For example, these may be the names of new services, they could be banned words, or they may relate to specific issues within your business. The AI will hunt for them within all your transcripts and tag them for you to see clearly.
Yes. First, create a list of words. For example, these may be the names of new services, they could be banned words, or they may relate to specific issues within your business. The AI will hunt for them within all your transcripts and tag them for you to see clearly.
You can bring any outsourcing partners under the umbrella of your Secure Calling Recording solution. You can then check their calls just as easily as your own.
You can bring any outsourcing partners under the umbrella of your Secure Calling Recording solution. You can then check their calls just as easily as your own.
