Danny Cresswell
Marc Bainbridge is Head of Integrated Services at Hurtigruten – the luxury cruise company, responsible for all telephony platforms and backoffice functions including the implementation of CardEasy to enable all Hurtigruten’s customers to pay securely and in a PCI compliant manner.
Juergen Tolksdorf is Senior Director of Marketplace Innovation at Genesys. Danny: Could you start just by setting the scene and talking about your own role and the way that sits in the relationship between Genesys and CardEasy? Juergen: Sure. I’m responsible for managing the technology partnership and the AppFoundry program from a program point of …
Expert insight interview: Juergen Tolksdorf, Genesys Read More »
A customer’s experience (CX) when dealing with your contact center can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor.
Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments – think monthly insurance premium payments, utility bills, and other similar payments. ACH payments …
Alex Pezold is co-founder of TokenEx, whose mission is to provide organizations with the most secure, nonintrusive, flexible data-security solution on the market. In this interview he talks to Syntec’s Chief Sales and Marketing Officer, Danny Cresswell, about the future of contact center security in ‘the new normal’. Danny: Can you start off by explaining what TokenEx …
Expert insights – Alex Pezold, Founder and CEO of TokenEx Read More »
The current global pandemic has changed the way the world does business, almost overnight. For a lot of companies, there was a mad rush to try and get set up for the ‘new normal’ – trying to get VPNs installed, ensuring workers had remote desktop access or company laptops and for contact centers, ensuring that …
