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PCI DSS

Some pitfalls of PCI DSS & GDPR to avoid for contact centers and remote workers

If you’re holding payment card data within your organization’s contact center environment (for instance in call recordings, or in your network as transactions are made) you’re always at risk from a data breach, even if you’re PCI  and GDPR compliant. Many organizations have shifted calls and transactions to remote workers and outsourcers due to the …

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Top ten benefits of using CardEasy

CardEasy is our award-winning, PCI DSS compliance solution used by contact centers to reduce risk, compliance burden and cost related to the handling of card payments either ‘over the phone’ or using any digital channel. What are the benefits it can provide your business? The world is an ever-changing place and recently we have all …

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Enabling secure and PCI-compliant online payments via web chat

There’s been a big rise in consumers using online chat to interact with organizations recently. Superoffice suggests that as many as 41% of consumers now expect live chat to be offered on an organization’s website. Indeed, there’s evidence that consumers prefer live chat to other digital contact center channels, with 46% of customers stating a …

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Another day, another airline data breach

As if the airline industry didn’t already have enough to worry about, with a 90% drop in traffic due to COVID- 19 and the ongoing threat to business from quarantine measures around the world, Easyjet is now the latest to report a huge data breach. According to news bulletins, some 9m customers’ details have been …

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10 steps to multi-channel payment security in contact centers

The Payment Card Industry Security Standards Council’s 2018 guidelines entitled ‘Protecting Telephone-based Payment Card Data’ shifted the emphasis from their 2011 advice to securing spoken card data (as opposed to securing recorded payment card data). But now contact centers are embracing a multitude of newer digital channels in addition to voice, what are the best …

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How to maintain PCI DSS compliance when your contact center agents are working remotely

Many merchants have responded to the Covid-19 epidemic by either asking their contact center agents to stay safe and work from home, or by routing calls to outsourcers handling calls on their behalf. Both of these present a number of unique security challenges and associated risk. During these difficult times, it is clearly important for …

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