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PCI DSS

CardEasy offers a full suite of solutions for all your secure payment and call recording needs

Contact center management, PCI DSS, Security
Written by Danny Cresswell June 19, 2024

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they […]

CardEasy offers a full suite of solutions for all your secure payment and call recording needs Read More »

CardEasy is probably best known for its Agent Assist solution, which fully de-scopes contact center environments from PCI DSS, but enables your contact center agents to take secure payments from your customers whilst on a live call. The customer enters their card numbers using the keypad of their phone (or advanced speech recognition if they

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider

Contact center management, PCI DSS
Written by Danny Cresswell January 3, 2024

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

PCI DSS 4.0 becomes mandatory on April 1 2024 – here’s what you need to consider Read More »

The new PCI DSS 4.0 standard becomes mandatory on April 1 2024 so all organizations that take card payments need a strategy in place to ensure compliance by that date. PCI compliance is vital for any organization that takes card payments. If you are not PCI compliant then payment card companies can fine you. Additionally,

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch

PCI DSS, Security
Written by Danny Cresswell September 18, 2023

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps

Consumer attitudes to card payment security in 2023: key takeaways from CardEasy’s market sesearch Read More »

In today’s rapidly evolving world, where digital payments are the norm and remote work is on the rise, ensuring the security of payment card details has never been more critical. CardEasy’s latest market research report for 2023 sheds light on changing consumer attitudes towards card payment security, the impact of the pandemic, and the steps

Agent assisted versus self-service IVR payments – what’s the difference?

Contact center management, PCI DSS
Written by Danny Cresswell June 27, 2023

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy

Agent assisted versus self-service IVR payments – what’s the difference? Read More »

We quite often speak to people who say that they would like an IVR payment solution when actually what they describe is agent assist, or vice versa, so in this blog we’re going to explain the differences between these two options and answer some of the questions that we’re most commonly asked. Our flagship CardEasy

Move secure call recording from being an administrative burden to a valuable driver of business transformation

Contact center management, PCI DSS
Written by Danny Cresswell June 13, 2023

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

Move secure call recording from being an administrative burden to a valuable driver of business transformation Read More »

Secure call recording is a vital part of almost all contact center operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re taking payments during calls which are recorded.   Compliance with data protection and privacy regulations Recording customer calls involves

How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face

PCI DSS, Security
Written by Danny Cresswell May 22, 2023

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.

How CardEasy helps travel, tourism and hospitality companies address the challenges of secure payment that they face Read More »

Payment security is a hot topic whatever industry you’re in, but it presents some particular challenges for companies in the travel, tourism and hospitality sectors.